Frequently Asked Questions

JustFit Equipment supplies commercial gym equipment exclusively to businesses throughout the UK.

This includes gyms, personal training studios, leisure centres, hotels, schools, universities, sports clubs and corporate fitness facilities.

We do not sell commercial fitness equipment for private domestic use.

All prices are displayed in GBP and include VAT unless otherwise stated.

VAT invoices are available upon request.

Delivery times for commercial gym equipment vary depending on manufacturer availability, stock levels and delivery location.

All delivery times are estimates only and cannot be guaranteed.

Large or heavy equipment is delivered via third-party couriers using a kerbside delivery service unless professional installation has been arranged.

Yes. We offer flexible finance and leasing options to help make investing in commercial gym equipment more affordable. Whether you’re opening your first gym or expanding an existing facility, our finance solutions allow you to spread the cost while accessing the equipment you need. Click Here for our finance information. 

Yes. Professional installation is available on selected commercial gym equipment and complete gym projects throughout the UK.

Installation must be agreed before your order is dispatched.

Unless installation has been booked, the customer is responsible for:

• Moving equipment indoors
• Disposing of pallets and packaging
• Ensuring suitable access and flooring

If your commercial gym equipment arrives with visible damage, you should:

• Note the damage with the courier before signing.
• Contact JustFit Equipment as soon as possible.
• Provide photographs of the damage and packaging where possible.

Failure to report damage promptly may affect your ability to make a claim.

Any faults should be reported within 24 hours of delivery.

Warranty claims should include:

• Proof of purchase
• A description of the issue
• Supporting photographs or videos where applicable

We will work with the manufacturer to resolve your claim as quickly as possible.

As many of our products are made-to-order or manufactured specifically for commercial environments, returns are generally not accepted.

Returns are only accepted for faulty or damaged items following inspection.

We do not accept returns for:

• Change of mind
• Incorrect orders
• Items no longer required

Restocking charges may apply to eligible non-custom products.

Once an order has been accepted and manufacturing or production has begun, it cannot be cancelled.

If cancellation is agreed in writing after production has started, an 80% cancellation charge of the total order value will apply to cover supplier and manufacturing costs.

All commercial gym equipment supplied by JustFit Equipment includes the manufacturer’s warranty, which varies between brands and products.

The warranty is provided by the manufacturer and not by JustFit Equipment.

Warranty terms, duration and coverage are determined by each manufacturer.

Manufacturer warranties depend on the manufacturer remaining in business.

If a manufacturer ceases trading:

• The manufacturer’s warranty may no longer be available.
• JustFit Equipment is not responsible for honouring or replacing the manufacturer’s warranty.
• JustFit Equipment cannot guarantee the ongoing trading status, financial stability or future support of any manufacturer.

The availability of spare parts and servicing depends on the manufacturer’s ongoing operations and policies.

JustFit Equipment cannot guarantee the long-term availability of replacement parts beyond what the manufacturer is able to provide.

Our equipment is intended for commercial environments only.

If equipment is installed or used in a domestic or non-commercial setting:

• The manufacturer’s warranty may be affected.
• JustFit Equipment accepts no liability for misuse, damage or failure arising from non-commercial installation or use.

The customer is responsible for:

• Correct installation
• Following manufacturer guidance
• Routine maintenance
• Ensuring equipment is used safely

JustFit Equipment is not responsible for injury or damage caused by improper installation, misuse or failure to follow manufacturer instructions.

To the fullest extent permitted by law, JustFit Equipment’s liability is limited to the purchase price of the equipment supplied.

We are not liable for:

• Loss of profits
• Loss of revenue
• Business interruption
• Indirect or consequential losses